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Quick mass calling - Click here for ROI for long calls to business
This scenario could be calling businesses or consumers where the call is a very quick, virtually just a yes or no response.
Typically agents will get through a very large number of calls very quickly.
These calcuations show that using CallPro CRM is 46% more efficient than using a spreadsheet, or traditional CRM system.
The consequence of this is that the CallPro CRM subscription pays for itself in 1.2 days of calling, and each agent can go on to make 2,897 more calls than using another method (in a month).
or spreadsheets |
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|---|---|---|
| Average dial and connect time | ||
| Unsuccessful contacts (Includes no-answer, voicemail) |
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| Average talk time | ||
| Average Wrap (Includes sending emails, setting Response/Disposition, setting call-back date, typing notes |
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| Total unsuccessful call time | ||
| Successful contacts (Includes all answered calls) |
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| Average talk time | ||
| Average Wrap (Includes sending emails, setting Response/Disposition, setting call-back date, typing notes) |
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| Total successful call time | ||
| Time to next record | ||
| Average call time | ||
| Efficiency improvement | ||
| Number of calls in 7 hour day per agent | ||
| Number of extra calls per month per agent | ||
| Assuming a 5% success rate | for every agent every month |
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