Inside Sales is vital to any sales organisation. Making the sale by telephone is extremely challenging as there is no face to face rapport with the client. We need to find new ways of giving the Inside Sales person "the edge" when dealing with clients.
CallPro CRM helps to give the Inside Sales person dynamic information about their clients needs and interests, in real time.
Through multi-step email marketing campaigns, prospective clients can be nurtured into making the right decision. New information can be automatically drip fed depending on the actions taken on receiving emails. Feeding back email interactions to the sales persons screen in real time provides intelligence for the account.
Website forms can feed directly into the Call Pro CRM database. Saving time and effort by not having to rekey inquiry information--plus leads can be qualified, routed and trigger automated follow-up. New leads are fed immediatley to the relevant Inside Sales persons call list.
Call Pro CRM can hang up, delay for a few seconds to allow the caller to preview the contact information, then automatically dial the next number in the queue without the caller touching anything. This speeds dialing and increases total calls--often increasing calls from 70 calls up to over 240 calls or more in a day.
View agent score card, statistics and summary information in real-time. Helps individuals and managers optimize call volume, time on call, contacts, appointments, interviews, demos and sales--providing the right call feedback to manage, refine and increase sales.
